At Centre Salons & Spas, we believe in being transparent about our policies with all of our clients. If you have a question about any policy below, please feel free to contact our team.
We respectfully request at least 24 hours’ advanced notice for cancellations. We know how easy it is to forget an appointment you reserved at your last appointment, which is why we confirm appointments 24 hours in advance and ask for a credit card on file to hold the appointment. To help we offer your choice of text, email, and/or phone call reminders.
Please be advised of the following:
Cancelations with less than 24 hours’ notice are subject to a charge equal to 50% of the reserved service amount.
We are in the business of happiness and beauty. Our goal is for every guest to leave feeling confident, cared for, and completely satisfied with their experience.
We stand behind the quality of our work and are committed to providing exceptional service through detailed consultations, professional recommendations, and ongoing education.
If you are unhappy with your service for any reason, please contact us within 24 hours of your appointment. We will gladly review your concerns and, schedule an adjustment service to achieve the desired result.
Please note:
• Service refunds are not offered.
• Adjustment services are based on the original consultation and agreed-upon service goals.
• Results may vary if recommended aftercare instructions are not followed.
• Use of non-professional products, excessive heat styling, swimming, environmental exposure, or failure to follow your stylist's recommendations may affect the longevity and outcome of your service and may void complimentary adjustments.
Healthy hair and skin do not stop at the salon. Your service provider may recommend professional products, treatments, tools, and home care routines specifically selected for your unique needs.
Our recommendations are made to protect your investment and help you achieve the best possible long-term results.
We want you to love the products you purchase from Zandi K Salon.
During your service, many products are demonstrated, tested, and recommended by your stylist. Guests who are not receiving a service are always welcome to request a consultation, product demonstration, or sample (when available) before purchasing.
• Unopened retail products may be returned for a full refund within 14 days of purchase with proof of purchase.
• Opened products that are not a good fit, cause sensitivity, an allergic reaction, or simply do not meet your expectations may be exchanged within 14 days of purchase for another product of equal or greater value.
• Opened products are not eligible for refunds.
• Gift cards, promotional items, clearance merchandise, and discontinued products are final sale.
Because professional products are demonstrated, sampled, tested, and recommended specifically for your needs, dissatisfaction with a retail product does not constitute dissatisfaction with a salon service.
Thank you for trusting Zandi K Salon. We appreciate the opportunity to care for you and look forward to helping you look and feel your very best.
